There are reports of
instances of some hospitals charging differential rates and insisting on cash
deposits from the policyholders for providing treatment for COVID-19 despite
having cashless arrangement with Insurers.
rates to policyholders, demanding advance deposits and denying cashless
treatment to policyholders of health insurance policies is not only detrimental
to the interest of policyholders but may also violative of the service level
agreement between the service provider hospitals and the insurance companies.
In this difficult
time of a second wave of COVID-19 pandemic, network provider hospitals are
requested to rise to the occasion and to provide cashless treatment to
policyholders for all treatments covered by the insurance policy including
COVID-19 as per the terms of service level agreements. All hospitals are also
requested not to differentiate the patients in terms of admission or treatment
whether they are insured or not insured or whether they pay cash or avail of
cashless facility. A gesture of this nature on the part of hospitals in these
difficult times will re-inforce the confidence of the public in the healthcare
system including health insurance and build trust.